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If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. High volume and low dollars does not make for a satisfactory business. The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it. Therefore, we would just let purchasing send the parts from wherever they chose, without overnight shipping.

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We have ordered another part," still no word on when that part is arriving or when the repairman will be back. Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints. I'll be sure to update after this is resolved one way or another. All I can do is warn others, find another group that expedites things like this. HVAC, washing machine, those need to be handled within a couple of days not several weeks. Should you buy a home warranty plan to cover your AC Unit or not?That is the question!If you buy one, please do not buy it from 2 10 Home Warranty!BUYERS BEWARE!I AM HIGHLY DISAPPOINTED!If I could give a negative star rating I most certainly would do so. I placed a Service Request for my HVAC System on June 19, 2018. It is July 27, 2018. I REPEAT it is July 27, 2018 and my HVAC issues have not been resolved.

 

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It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early. He was very punctual, and I’d always knew when he was gonna be here. And he let me know when he was on his way. He was good. The second one, meanwhile, would never tell me when he was coming. The company would tell me he’d be there at a certain time and he’d come two hours late. I did let that technician know that I wasn’t happy with him not coming on time. In the end, I wanted my freezer not to freeze everything inside. I would have ice everywhere and it was leaking water inside my freezer, so it would refreeze everything in a block of ice.